At TreatmentFox we care about your health and satisfaction. Every order is handled with care, quality checks, and secure packaging. However, if an issue arises, we are here to help. Please review our Return & Refund Policy below.

Eligibility for Returns & Refunds

  A return or refund request may be approved only under the following conditions:

• You received the wrong product.

• The product arrived damaged, defective, or expired.

• The product delivered does not match the item description listed on our website.

Important:

  Issues must be reported within 3 days of delivery, along with clear photographs of:

• The product received

• The outer packaging

• The shipping label

  Requests submitted after 3 days may not be eligible.

Items Not Eligible for Return or Refund

  Due to health regulations, international handling, and medicine safety, we are unable to accept returns or provide refunds for:

• Opened, used, or partially consumed products

• Prescription medications, unless incorrectly supplied or damaged upon arrival

• Temperature-sensitive or cold-storage items

• Products without original packaging, seals, or labels intact

• Items missing a valid order number or proof of purchase

  These rules ensure product safety for all customers.

How to Request a Return or Refund

  To submit a request, please contact us:

  Email: [email protected] Include:

• Your Order ID

• Photos of the product and packaging

• A brief explanation of the issue

  Our support team will review your request within 24–48 hours and guide you with the next steps.

Return Shipping

  If your request is approved:

• We will arrange a return pickup where available

• Provide instructions for returning the item to our warehouse

  Return shipping instructions may vary based on your country.

Refund Processing Timeline

• Approved refunds are issued back to the original payment method only.

• Depending on your bank or payment processor, refund reflection time may take 5–10 business days.

• Refunds apply only to products that qualify under the conditions listed in this policy.

Order Cancellation

  If your order is cancelled before dispatch, a full refund will be issued promptly. Once an order has shipped, cancellation is not always possible.

Important Conditions

• Returned products must be unused, unopened, and in original packaging.

• TreatmentFox reserves the right to decline requests that do not meet the policy conditions.

• Shipping costs are non-refundable, except when the return is due to our error.