At TreatmentFox, we value your trust and aim to ensure a smooth and reliable shopping experience. We understand that in some situations, you may need to cancel your order. Please review the guidelines below to know how cancellations work on our platform.
You may request an order cancellation:
Within 12 hours of placing the order
or
Once an order is packed or shipped, cancellation requests cannot be accepted.
To request a cancellation, please contact our support team using one of the following methods:
Email: [email protected]
Website : https://treatmentfox.com
Please include:
Your Order ID
Reason for cancellation
This helps us review and process your request more quickly.
If your cancellation request is accepted, the full amount will be refunded to the original payment method.
Refunds are usually completed within 5–7 business days, depending on your bank or payment provider’s processing times.
For safety and legal compliance, some products cannot be cancelled once processing has started. These include:
Prescription-required medicines
Temperature-sensitive or cold-chain products
Customized packaging or special order items
We may cancel an order in certain situations, such as:
Item is out of stock or discontinued
Pricing or product listing errors
Invalid or missing prescription (where required by law)
Suspected fraudulent or unauthorized transactions
If your order is cancelled by us, a full refund will be issued promptly.
